Our Satisfaction Guarantee
Christmas Return Policy (orders placed between Nov. 22nd and Dec. 25th):
If you are purchasing a Christmas gift, we will extend our trial period to 10 days after Christmas day. *Returns postmarked within 10 days of Christmas are eligible for a full refund of the purchase price.
Keep the item(s) 14 days. If you are not completely satisfied, return it for a full refund of the purchase price. There are no restocking fees if the item is returned in new condition within the trial period.
NOTE: Our Return policy is calculated by the days you have the product in your possession.
We ship the package on the 1st day of the month.
The package is delivered on the 7th.
Your trial period then begins on the 7th.
You may keep the item until the 21st (14 days).
If you ship the package back to us by the 21st you are eligible for a full refund of the purchase price.
The date we receive the package is not calculated. We go by the postmark on the package showing when it was shipped.
Your Satisfaction is important to us! If you are not completely satisfied with any product*, you may return it within 14 days for a full refund of the purchase price (Shipping and Handling is non-refundable). Items must be returned in new condition with no signs of wear. Items returned after 14 days but no later than 30 days are subject to a 15% restocking fee. Returns will not be accepted after 30 days. Days are calculated from the date of delivery to the date postmarked on the return package. Transit time is not calculated.
*Harmonicas (health laws), books, CDs, videos, DVDs, software, opened or used sets of strings and internal earphones (health laws) are non-returnable.
All returned items must be in original boxes with all paper work (if applicable), including warranty card. There may be no signs of wear or abuse. Items returned with missing or damaged parts will have the cost refund adjusted to cover the cost of repair/replacement. Refunds are for purchase price only, not including shipping and handling. Folkmusician is not liable for incorrect spelling, pricing errors, incorrect manufacturer`s specifications or grammatical inaccuracies. Prices subject to change without notice.